Our Guarantee

Limited Warranty

If your item is defective or are not satisfied with your purchase from Idylc Homes, you may return it for one replacement, exchange or refund. Warranty eligibility requires a purchase order number “Sold and Shipped” by Idylc Homes within 90 days of purchase. All Idylc Homes KONA products are sold exclusively by Idylc Homes, LLC. Purchases that are NOT “Sold and Shipped” by Idylc Homes are NOT eligible for this warranty. We suggest contacting the unauthorized third-party vendor for a resolution and learn more about their warranty policy.

All eligible requests require a return authorization obtained from IdylcHomes.com or requested on Amazon.com Customer Support via “Contact” Seller Idylc Homes (see exceptions below).

Upon inspection by Idylc Homes, final disposition is the decision of Idylc Homes, LLC. Please make sure all items that were included are complete with the defective product are returned, including all packaging materials, inserts, manuals and accessories. Please note that we cannot issue a replacement, exchange or refund without these items. Shipping charges are not refundable including return shipping charges.

All returns require a Return Authorization (RA) number. Please note that an RA number does not guarantee final disposition. All returns are subject to inspection. Packages without RA numbers will be refused. If you refuse delivery of your order without our prior agreement, you will be billed “round trip” shipping charges, which will be deducted from any refund we agree to provide.

All Return Authorizations expire 14 days after notification and will not be accepted after that.

In a rare circumstance where you may have received an item other than the one you ordered, please contact us so that we can immediately remedy the error.

Please contact us here or Email us at here2help@idylchomes.com

Return Procedures
Pack the products into a shipping box with plenty of packing material, and tape securely. Write the RA number issued by customer service clearly on the outside of the shipping carton. Choose your preferred shipping courier, we require that you add tracking to your shipment. Shipping charges are not refundable including return shipping charges. We do not accept COD or freight-collect shipments. No goods will be accepted for a replacement, exchange or return without authorization.

Please ship your parcel to:

Idylc Homes, LLC

103 Cambridge Drive

Wilmington, DE 19803