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Shipping and Return Policy

SHIPPING INFORMATION

Due to the condition resulting from coronavirus (COVID-19) pandemic, our production and delivery times have been delayed by up to 10 business days than the time frame below.

We are working as quickly as possible to get shipments out as we carefully navigate through protecting everyone's safety. We appreciate your understanding.

To properly estimate when you can expect your order, please allow an additional 10 days over the time frame period below from the time of your order to the time it arrives to destination.

Note: Holiday season schedule will be posted so you can better plan your future orders. 

ESTIMATED TIME OF ARRIVAL

Product

Production Time

Shipping Time

KONA French Press 1 - 2 days 5 - 7 days
KONA Manual Grinder 1 - 2 days 3 - 5 days
KONA Gift Set - Personalized 3 - 5 days 5 - 7 days
Personalized Mug

3 - 5 days

5 - 7 days

  1. The time frame above reflects domestic order including all 50 states in the USA. This timeframe is an approximate and we cannot guarantee it due to unforeseeable delay from forces we cannot control like truck deliveries and postal office.
  2. Some items/orders may require a longer ship out or delivery time frame.
  3. Holiday season is known to be the busiest time in shipping world. Please allow extra time for orders to arrive.
  4. International orders need to go through customs and we have no direct influence of this process. We sincerely apologize for any inconvenience resulting from this.

RETURN POLICY

If you are not satisfied with your purchase, you may return it for exchange or refund within 60 days of the original purchase date, subject to a return authorization from Idylc Homes, LLC or Amazon.com Customer Support (see exceptions below).

If the item you are returning is defective, upon inspection by Idylc Homes LLC, will issue a replacement or refund. Final disposition is the decision of Idylc Homes, LLC. Please make sure all items that were included are complete with the defective product are returned, including all packaging materials, inserts, manuals and accessories. Please note that we cannot issue a replacement or refund without these items. Please send us an email at here2help@idylchomes.com and send your item to: 103 Cambridge Drive, Wilmington, Delaware 19803.

If you are returning an item because you are not satisfied with the product style, color, functionality, or other product attributes, or you just changed your mind, you may return the item for a replacement or refund within 60 days of the original purchase date. Please remember that items must be in original packaging and in re-sale able condition. Items that have been used, have opened packaging, missing parts and manuals, or in a condition that would not be acceptable for resale will not be accepted. Shipping charges are not refundable including return shipping charges.

In a rare circumstance where you may have received an item other than the one you ordered, please contact us so that we can immediately remedy the error.

All returns require a Return Authorization (RA) number. Please note that an RA number does not guarantee final disposition. All returns are subject to inspection. Packages without RA numbers will be refused. If you refuse delivery of your order without our prior agreement, you will be billed “round trip” shipping charges, which will be deducted from any refund we agree to provide.

All Return Authorizations expire 14 days after notification and will not be accepted after that.

Return Procedures
Pack the products into a shipping box with plenty of packing material, and tape securely. Write the RA number issued by customer service clearly on the outside of the shipping carton. Please ship your parcel back to Amazon.com, via prepaid label if eligible, or to Idylc Homes, LLC. We suggest that you use UPS Ground Service (Insured). We do not accept COD or freight-collect shipments. No goods will be accepted for exchange or return without authorization.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at here2help@idylchomes.com

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping 
To return your product, you should mail your product to: 103 Cambridge Drive, Wilmington, Delaware US 19803

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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