I've owned several presses over the years, Bodum, etc., however this is the second of this KONA French Press we've had. We love the plastic around the outside vs. the metal cage of other presses. This makes it easy to clean and minimizes the chance of cracking. After 6+ years I had clumsy hands and dropped my old one on the corner of the counter, cracking it - but until this it had been flawless. Without hesitation we purchased another one and were happy to see they have made no noticeable changes over the years. Here's to hoping we get another 10+ years out of this one - if I can't keep from breaking it :)   –  Jenny & Brandon

Have had several of these. This is def the best one I've used over the years   –  Joseph Lozada

bought this product in 2019. good french press, easy to clean, does the job well. it broke about two weeks ago and i contacted customer service via email to get a replacement. they responded within a few days and replaced it within the week. the process was incredibly easy and efficient. I don't normally write reviews, but the excellent customer service is really what made me go out of my way.   –  Konner K